Refund / Cancellation Policy
This policy provides the general framework for cancellations and refunds. The exact terms applicable to a transaction are those communicated in the relevant quotation, invoice, rental agreement or admission confirmation.
1. Laptop Rental Cancellation
- A cancellation request should be submitted as early as possible through the contact/support channel.
- If equipment has already been reserved, dispatched or handed over, cancellation may be subject to applicable booking, delivery or rental charges.
- Security deposits are handled separately from rental fees and may be adjusted for valid damage, loss, overdue or other agreed charges.
- Any refund, where applicable, is processed after the booking/rental account is checked.
2. Course / Class Cancellation and Refund
- Students should submit a cancellation request before classes or course services begin whenever possible.
- After classes, course material, examinations, certification processing or other services have started, refund eligibility may be reduced or unavailable depending on the admission terms.
- Registration, administrative, examination or third-party charges may be non-refundable where specifically disclosed before payment.
- Attendance, transfer to another batch and course-change requests are subject to academy availability and applicable admission rules.
3. Nursery Plant Cancellation / Return
- Plant cancellation requests should be made before dispatch.
- Once a plant order has been dispatched or delivered, return/refund eligibility depends on the condition of the plant and the terms confirmed for that order.
- Natural variation in living plants is not automatically treated as a defect.
- If a plant arrives materially damaged, customers should report it promptly with clear photographs and order details.
4. Refund Processing
Approved refunds are normally returned through the original payment method where practical. Processing time can depend on the bank, payment gateway or other payment provider.
5. Non-Refundable Situations
Where clearly disclosed before purchase, charges may be non-refundable for completed services, used course resources, administrative processing, customised services, late cancellation, damage, loss or other agreed transaction costs.
6. How to Request Cancellation or Refund
Email support@brentek.org or use the Contact Us / Support page and provide your name, mobile number, invoice/booking details and a brief reason. Do not send passwords, card PINs or other unnecessary sensitive information.